Ludo Crush – Privacy Policy

At Ludo Crush, your privacy is important to us. This Privacy Policy explains how we collect, use, and protect your personal information when you use Ludo Crush, an online multiplayer game available on Telegram Mini Apps. By accessing or using Ludo Crush, you consent to the practices described in this Privacy Policy.

1. Information We Collect

We collect information to provide, improve, and secure our services. The types of information include:

• 1.1 Account Information: Name, username, email address, and Telegram account details. Wallet information such as supported wallet addresses.
• 1.2 Gameplay Data: Game progress, match history, scores, and achievements. Participation in tournaments, lobbies, and in-game purchases.
• 1.3 Device and Technical Information: IP address, device type, operating system, browser type, and network information. Usage data, including clicks, session duration, and interactions with game features.
• 1.4 Communication Data: Support requests, feedback, and correspondence via email, chat, or social media.
• 1.5 Cookies and Tracking Technologies: Cookies, local storage, and similar technologies to enhance user experience and monitor game performance.

2. How We Use Your Information

We use your information for legitimate purposes to operate, maintain, and enhance Ludo Crush, including:

• Account Management: To create, maintain, and secure your account and wallet connections.
• Gameplay and Rewards: To process entry fees, manage matches, distribute rewards, and track progress.
• Customer Support: To respond to inquiries, resolve disputes, and provide assistance.
• Communication: To send updates, announcements, or promotional messages (with user consent where required).
• Analytics: To analyze gameplay trends, improve features, and monitor performance.
• Security: To detect, prevent, and address fraud, unauthorized access, or other illegal activities.
• Compliance: To comply with legal obligations, regulatory requirements, and tax reporting obligations.

3. Legal Basis for Processing

We process personal data based on:

• Consent: Where you voluntarily provide information for registration, wallet connection, or promotions.
• Contractual Necessity: To provide the game, manage matches, and distribute rewards.
• Legitimate Interest: To improve gameplay, ensure security, and maintain a safe gaming environment.
• Legal Compliance: To meet obligations under applicable laws or regulations.

4. Sharing Your Information

We do not sell your personal data. Information may be shared only in limited circumstances:

• Service Providers: Third-party vendors or partners who provide hosting, analytics, or customer support services.
• Legal Requirements: When required to comply with applicable law, court orders, or legal processes.
• Business Transfers: In connection with mergers, acquisitions, or sales of assets, provided recipients agree to protect the data.
• Fraud Prevention: To investigate suspicious activity or protect the safety of our players and services.

5. Wallet and Payment Data

Wallet addresses, transaction history, and confirmations are recorded for processing gameplay rewards. Transactions may be visible on public networks, but we do not disclose personally identifiable information alongside this activity. Users are responsible for maintaining the security of their wallet private keys and ensuring they do not share sensitive information with unauthorized parties.

6. Data Retention

Personal data is retained only as long as necessary to provide services, fulfill contractual obligations, comply with legal requirements, or resolve disputes. Gameplay, wallet, and transaction data may be retained for auditing, security, or regulatory purposes. When personal data is no longer required, we securely delete or anonymize it.

7. Security of Your Data

We implement reasonable technical, administrative, and physical measures to protect your data from unauthorized access, loss, misuse, or alteration, including:

• Encryption of sensitive data in transit and at rest.
• Secure storage and access controls.
• Regular monitoring and updates to security systems.

While we strive to protect your information, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security of your data.

8. User Rights

Depending on your jurisdiction, you may have the following rights regarding your personal information:

• Access and Portability: Request access to your personal data or a copy in a portable format.
• Correction: Update or correct inaccurate or incomplete information.
• Deletion: Request deletion of personal data, subject to legal or contractual obligations.
• Objection and Restriction: Object to certain processing activities or request restrictions.
• Withdraw Consent: Revoke consent where processing is based on your prior agreement.

To exercise your rights, contact us at [email protected]. We will respond in accordance with applicable laws.

9. Cookies and Tracking Technologies

Ludo Crush uses cookies and similar technologies to improve functionality, monitor usage, and provide a personalized experience. Cookies may be used to remember login sessions, track game progress, or analyze usage patterns. Players may disable cookies through their browser settings, but this may impact game performance or access to certain features.

10. Third-Party Links and Services

Ludo Crush may include links to third-party websites or services. We are not responsible for the privacy practices or content of third-party sites. Users are encouraged to read privacy policies of external services before providing personal information.

11. Children's Privacy

Ludo Crush is intended for users aged 18 and above. We do not knowingly collect personal information from children under 18. If we discover data from a minor, we will take steps to delete it promptly.

12. International Transfers

Ludo Crush operates in San José, Costa Rica, and may process personal information across international borders. Data may be transferred to countries with differing data protection laws. By using Ludo Crush, you consent to cross-border data transfers as necessary for service provision.

13. Data Breach Notification

In the event of a data breach, Ludo Crush will take reasonable measures to contain and mitigate the breach. Where required by law, affected users will be notified promptly via email, Telegram, or other appropriate channels.

14. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in legal requirements, game features, or operational practices. Material changes will be communicated through the game, email, or official Telegram channels. Continued use of Ludo Crush after updates constitutes acceptance of the revised policy.

15. Your Responsibilities

• Maintain the confidentiality of your account credentials and wallet private keys.
• Ensure that all information provided is accurate, complete, and current.
• Comply with local laws regarding online gaming and taxation.

16. Legal Disclaimer

Ludo Crush does not provide financial or investment advice. Rewards and transactions are for entertainment and gaming purposes. Users assume all risks associated with network delays, transaction failures, and account security.

17. Contact Information

For questions regarding this Privacy Policy or your personal data, please contact:
Email: [email protected]